What to do first
If you can safely reach the main water shutoff from a dry area, turn it off. Stay out of standing water near electrical equipment. If reaching the valve would put you at risk, stay clear and call for help.
If a burst pipe left water on your floors or coming through a ceiling, call Avanta. Tell us where the leak started, whether the water is still flowing, and what rooms are affected.
Call (770) 240-0087If you can safely reach the main water shutoff from a dry area, turn it off. Stay out of standing water near electrical equipment. If reaching the valve would put you at risk, stay clear and call for help.
We check where the water traveled, including rooms below the leak and nearby flooring, baseboards, or ceilings. We explain what can be dried in place and what may need to be opened or removed.
After removing accessible standing water, we set up drying equipment as needed and take follow-up moisture readings. A plumber may be needed to locate or repair the pipe.
The job photo shows broken ceiling drywall and exposed insulation after a burst pipe. Water visible at the ceiling is a reason to check the floor above and nearby materials.
A pipe above a ceiling can send water through insulation, wall cavities, and floor assemblies before the damage becomes visible. Our assessment follows the affected areas rather than stopping at the ceiling stain. Tell us about rooms above, below, and beside the leak.
A plumber addresses the failed pipe. Mitigation addresses the water and wet materials it leaves behind. Let us know whether the source has been stopped so we can discuss the appropriate sequence of work. Cleanup and drying do not replace a plumbing repair.
The condition of the material, access to trapped moisture, the water source, and how long it has been wet all affect the plan. We explain the proposed work before it begins. Drying in place is evaluated case by case; saving every floor or ceiling cannot be promised.
If you can take photographs from a safe, dry location, show the affected room and any visible damage below the leak. Include when you first noticed it and whether the source is stopped. Stay away from hanging drywall and sagging ceilings. Call to discuss current availability rather than waiting to assemble a complete photo record.

Tell us what happened. We’ll explain the next step.